Frequently Asked Questions
Questions about Payment
WHAT PAYMENT OPTIONS ARE AVAILABLE IN YOUR WEBSHOP?
You can pay with credit cards (Mastercard, Visa, American Express, and Maestro), Shop Pay, Apple Pay and Google Pay.
I WANT TO RECEIVE AN INVOICE FOR MY ORDER. IS THAT POSSIBLE?
Yes, that is possible. Please send an email to support@stylvero.com, and we will send you an invoice as soon as possible.
MY DISCOUNT CODE IS NOT WORKING. WHY?
Unfortunately, it is not possible to combine multiple discounts. For example, if you have a discount code for purchasing multiple products, you cannot combine it with another discount code.
Questions about Order and Delivery
WHAT ARE THE SHIPPING COSTS?
To compensate you for the slightly longer delivery time, we will cover the shipping costs. All our products are delivered to your home completely FREE of charge. There is no minimum order quantity required.
CAN I CHOOSE A SPECIFIC DATE OR TIME FOR DELIVERY?
No, unfortunately, this is not possible as the products are shipped using international shipping methods. You will receive an email notifying you when your package has been shipped, and you can track it using the Track & Trace system.
If you are not at home on the delivery day, the package will be left with your neighbors or taken to a service point, for which you will receive a notification.
THE EXPECTED DELIVERY TIME HAS PASSED. WHERE IS MY ORDER?
In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, sometimes there may be a delay. You can always check the status of your order on the "Track Order" page.
If you have not received your order one week after the expected delivery time, please contact us through support@stylvero.com
I AM MISSING SOME ITEMS FROM MY ORDER. WHY IS THIS?
Since we work with different suppliers, it is possible that items are shipped separately. If products from your order are missing, you will usually receive them within 2–4 days after receiving the first item.
Questions about Returns & Refunds
I WANT TO RETURN AN ITEM. WHAT SHOULD I DO?
If you are not satisfied with your order, you can return it within 30 days of receipt. The products must be returned in their original condition with all tags and labels. The product must not show any signs of use. Any additional information on returns can be found here.
A return must always include a Track & Trace code. The sender is always responsible for the shipment and its costs.
Once we receive your returned items, we will ensure that the purchase amount is credited to your account within 5 days.
Send us an email at support@stylvero.com to request the return form.
Questions about Tracking
WHERE CAN I FIND MY TRACK & TRACE CODE?
On the "Track Order" page, you can enter your email address and order number to track your package.
THE TRACK & TRACE CODE DOES NOT PROVIDE ANY INFORMATION. WHY?
Track & Trace information becomes available as soon as your package arrives at the shipping center. Please note that there may be delays.
I DID NOT RECEIVE AN EMAIL WITH TRACK & TRACE. WHY?
It is possible that the email ended up in your spam folder. If you did not receive the email, please send us a message, and we will resend it.
Shop Name: Stylvero
Company Name: MPE-commerce
Company Address: Erensteinerstraat 54, 6463XR Kerkrade, The Netherlands
Company Number: 93022638
VAT Number: NL004993030B90
Contact Details
Warehouse Location: Erensteinerstraat 54, 6463XR Kerkrade, The Netherlands
Email: support@stylvero.com
Phone: +31626239594
Estimated Response Time: 30 minutes - 24 hours
Business Hours:
Monday to Sunday: 9:00 AM - 06:00 PM (GMT+1)