Return Policy

Order Cancellations

Once your order has been placed, it cannot be canceled. All orders are processed automatically and prepared for shipment immediately after purchase. If you no longer wish to keep your order after receiving it, please follow our return procedure within the applicable return period.
In case you change your mind after purchasing the item you legally have a 30 days window after you have received your package in which you have the right to return your items.

Return Conditions

We offer returns under the following conditions:

  • Return Window: Items can be returned within 30 days of delivery.

  • Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.

  • Receipt or Proof of Purchase: Required for all returns.

  • Return Costs: Return shipping costs are the responsibility of the customer. All returns must be shipped to our international warehouse in China.

Return Instructions

To start a return, please follow these steps:

Step 1. Contact Customer Service: Email support@stylvero.com with your order number, reason for return, and any supporting photos if applicable.
Step 2. Receive Return Authorization: Our team will respond and provide a return authorization and detailed instructions, including the return address in China.
Step 3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
Step 4. Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer, except in cases of defective or incorrect items. All returns must be sent to our processing center in China.

Refund Policy

Processing Time: Approved refunds will be processed to your original payment method within 5 days. Your bank or credit card provider may require additional time to post the refund.
Confirmation: You will receive a confirmation email once the refund is processed.

If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at support@stylvero.com.

Exchange Policy

We do not offer direct exchanges. If you want another size or color, please return your item and order the size or color you want through the website.

Exceptions and Special Cases

  • Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We’ll arrange a return at no cost to you and offer a replacement or full refund.

  • Incorrect Product: If you receive an incorrect item, please contact us, and we’ll cover the return shipping and send you the correct item promptly.

  • Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.

Contact Information

Shop Name: Stylvero
Company Name: MPE-commerce
Company Number: 93022638
VAT Number: NL004993030B90

Email: support@stylvero.com
Estimated Response Time: 30 minutes - 24 hours